In the News

CUNY SPS Academic Director Dr. Arthur J. O'Connor, who oversees the School's MS in Data Science and BS in Information Systems programs, is quoted in the Computer World article "An AI Agent Could Help You Buy Your Next Car." Dr. O'Connor explains how the emerging technology called "emotion recognition" (ER) allows chatbots to recognize and respond to customer's emotions. He also points out that this advancement can facilitate improved customer satisfaction and loyalty by offering more empathetic responses from chatbots.

Dr. Arthur O'Connor, academic director of the CUNY SPS MS in data science and BS in information systems degree programs, wrote an article for Homeland Security Today. His essay, "PERSPECTIVE: DeepSeek May Be the Least of Our Concerns," examines the tradeoffs that people make when cognitive and critical thinking tasks are outsourced to AI.

As part of the CUNY SPS blog series spotlighting the CUNY SPS Youth Studies faculty, instructor and youth nonprofit administrator Eris Johnson-Smith was interviewed by Youth Studies Associate Professor Dr. Whitney Hollins. In the interview, Johnson-Smith discusses the pedagogical approaches that guide his teaching. Most importantly, Johnson-Smith reflects upon the importance of building connections and having fun.

This third installment of the CUNY SPS “Share Your Story” series, features a moving account by BA in Sociology student Courtney Brown, who describes her recent mental health struggles and how her time at CUNY SPS has helped her overcome some personal setbacks. Courtney Brown is now continuing on at SPS to pursue her MA is Disability Studies.

As part of the CUNY SPS blog's "Share Your Story" series, Health Services Administration student Rochelle Russell discusses the several books she’s published, her time at CUNY SPS, and what she plans to do next with her degree.