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The CUNY SPS Help Desk can be reached at firstname.lastname@example.org or 646.664.8592. When you email or call the CUNY SPS Help Desk, please be sure to identify your problem, provide your full name, and a number where you can be reached. Also, please be prepared to provide information about your computer's Operating System (OS), Platform, Internet Connection, and the version of the program with which you are experiencing problems.
The mission of the CUNY SPS Help Desk is to provide our academic community and staff with the highest level of support and customer service while leveraging the most effective online troubleshooting and problem-solving tools.
Our goal is to achieve maximum customer satisfaction by:
- Providing assistance with the access and use of CUNY SPS and CUNY computing resources
- Providing a helpful, courteous, and knowledgeable first point of contact
- Provide proactive, accurate, straightforward, and relevant resources to empower users to find technical information and answers quickly and conveniently
Help Desk Hours
Monday – Thursday: 9:30 a.m. – 9:00 p.m.
Friday: 9:30 a.m. - 5:00 p.m.
Saturday: 9:30 a.m. - 4:30 p.m