Workplace Learning

The CUNY School of Professional Studies (CUNY SPS) designs custom workplace learning programs to help organizations achieve their goals. We work with employers to develop targeted solutions in a range of fields. To our partnerships, we bring knowledge of research-based learning practices as well as experience in developing innovative programs.

Areas of Expertise

  • Needs assessment
  • Learning strategy
  • Instructional design
  • Online and on campus delivery
  • Learning technologies
  • Evaluation
  • Project management

Examples of Our Work

Management and Leadership

  • CEO Program Management Forum

An intensive leadership development course designed for program managers in nonprofit organizations piloting innovative, anti-poverty strategies for low-income New Yorkers.

Partner: NYC Center for Economic Opportunity

  • Project Management

Classroom courses, based on the global standards of the Project Management Institute, enabling individuals to build their capabilities in planning and executing projects.

Partner: Per Scholas, NYC Department of Citywide Administrative Services, CUNY

  • Board Member Corporate Governance Training

An executive seminar for pubic authority board members to enable them to better understand their oversight roles and the fulfillment of their responsibilities under the New York State Public Authorities Reform Act.

Partner: Metropolitan Transit Authority, NYC Health and Hospitals Corporation

  • Principles of Supervision

A customized course for individuals in New York City’s transportation services sector designed to enable front-line employees to prepare for supervisory roles.

Partner: NYC Small Business Services
 

Human Services

  • ACS Workforce Institute

Learning opportunities for frontline children and family services staff to ensure that they have the learning, coaching, and support needed to provide high-quality services to the children and families they serve.

Partner: NYC Administration for Children’s Services (ACS)

  • Family Development Credential

Facilitated instruction and portfolio advising for frontline family support workers to help them better serve families and to earn a nationally-recognized credential.

Partner: NYC Department of Youth and Community Development

  • HOPE Street Survey Learning Program

An eLearning orientation for volunteers who assist in conducting New York City’s annual survey to estimate the number of homeless individuals and families.

Partner: NYC Department of Homeless Services

  • Office of Child Support Enforcement – CUNY Training Program

Highly customized courses and documentation that support the agency’s 800+ employees, equipping them with knowledge and skills needed to carry out complex processes effectively. 

Partner: NYC Human Resources Administration

  • Children and Families Distance Education and Training Management Systems
Administration of a learning management system, media production, and training systems that serve thousands of state and local district employees in the children and families service field.  

Partner: NYS Office of Children and Family Services

  • Information Technology Auxiliary Staff

Informal training and support for information technology user communities—staff who provide financial assistance and support to low-income residents of New York State.

Partner: NYS Office of Children and Family Services

Energy Management

  • Energy Management Program

A program to support the city’s efforts to reduce energy consumption - includes the delivery of online and classroom courses for building operators, trades-specific training courses, and the management of the City’s Energy Management Institute.

Partner: NYC Department of Citywide Administrative Services

  • Workforce Training for Energy Efficiency

Courses for facilities staff to improve their ability to promote energy efficiency through building operations, retuning, commissioning, energy auditing, and energy sales.

Partner: CUNY Building Performance Lab and NYSERDA

Emergency Management and Public Health

  • Issue Resolution and Staff Development

A project to assist New York City’s Build It Back program in resolving issues and developing its staff expertise to better serve homeowners affected by Hurricane Sandy.

Partner: NYC Mayor’s Office of Housing Recovery Operations

  • Coastal Storm Plan Training Program

A suite of online and classroom courses designed to prepare thousands of New York City staff to operate emergency shelters when the region is affected by major storms.

Partner: NYC Office of Emergency Management

  • Emergency Management Catastrophic Exercise Program

A collaborative effort to give the region’s emergency managers the opportunity to participate in complex exercises to enhance their capacity to manage large-scale emergencies.

Partner: NY-NJ-CT-PA Regional Catastrophic Planning Team

  • Public Health Community Toolkit

A guide for community-based organizations on how to access resources and provide services in the event of public health emergencies.

Partner: NYC Department of Health and Mental Hygiene

Education

  • Online Financial Literacy Course

An online college credit course for high school students in consumer and personal finance using a variety of learning media including video and game-based learning.

Partner: NYS Higher Education Services Corporation

Contact

Jill Hyland

Executive Director, Professional Education and Workplace Learning, CUNY School of Professional Studies

(646) 664-8610

jill.hyland@cuny.edu